_Support Engineer Wrocław
_What will you do?
We are searching for an outstanding support engineer to join us in our journey to provide the best possible support for our customers. The team’s mission is to protect sensitive assets using an access control layer (authentication & authorization), cryptography, and secure communication while practicing the highest security standards.
Responsibilities:
- Working on 3rd line technical support cases that are routed to R&D teams
- Going through logs and debugging code to understand issues better
- After-hours critical cases (OnCall)
_Who are we looking for?
Requirements:
- Working in Technical Support (2nd or 3rd level)
- Experience in monitoring, maintaining, troubleshooting computer systems and networks problems
- Strong knowledge of Microsoft Windows operating system (Event logs, Procmon usage, IIS logs)
- Microsoft IIS Administration and Troubleshooting Experience
- Active Directory/LDAP knowledge
- Team player, self-motivated, eager to learn new things and technologies
- Strong problem-solving skills
- Excellent communication skills and a passion for providing world-class service
Nice to have:
- Experience as a software engineer with 2 or more years of experience in C# or C++
- Experience in supporting development (R&D) teams
- Powershell Experience for Implementation, Troubleshooting and Automation
_Why is it worth it?
What can we offer:
- Flexible forms of employment and working hours (CoE or B2B)
- An interesting, challenging job in the dynamically developing Capital Group company
- Work on innovative projects using modern technologies
- Direct impact on shaping the image of the Capital Group’s companies on the market
- Possibility to develop competences in a wide range
- Attractive salary
- Stability of employment and a friendly work atmosphere
- Cool benefits, among others integration meetings, internal company competitions, fruit Tuesdays, sweet Thursdays and much more.
By submitting my application, I declare that I agree that for the purpose of recruitment, in accordance with art. 6, clause 1, point a) of the General Regulation of the Protection of Personal Data created on April 27th 2016, my personal details will be processed by Transition Technologies PSC Sp. z o. o. with its registered office in Łódź (90-361), Piotrkowska street no 276, and by other entities from the Transition Technologies Group.
INFORMATION CLAUSE 1. We hereby inform that: 1) The administrator of your personal data is Transition Technologies PSC Sp. z o. o. with its registered office in Łódź (90-361) at Piotrkowska 276 street and other entities from the Transition Technologies Group 2) The person at Transition Technologies PSC Sp. z o. o. who provides information on personal data protection can be contacted via the following email address: hr_ttpsc@tt.com.pl 3) The processing of personal data in the scope provided in the application takes place in order to conduct and resolve the recruitment process, while the legal basis for their processing is art. 6, clause 1, point a) of the General Regulation on the Protection of Personal Data of April 27, 2016. 4) Your personal data may be transferred to other entities within the Transition Technologies group and partners of the Transition Technologies group with whom Transition Technologies cooperates in the recruitment process. 5) Your personal data will be stored for a period of 24 months from the moment of submitting the application. 6) You have the following rights related to the processing of personal data by the administrator: a) access b) rectification c) removal d) processing restrictions e) object to the processing f) transferring data to another personal data administrator g) object to the processing of my data in the process of automated decision making, including profiling. 7) You have the right to withdraw your consent to the processing of personal data at any time, without affecting the lawfulness of the processing that was carried out on the basis of consent before its withdrawal. 8) You have the right to lodge a complaint with the supervisory authority competent for the protection of personal data, if you consider that the processing of your data violates the provisions of the general regulation on the protection of personal data of April 27, 2016. 9) Providing your personal data is voluntary, however, necessary to participate in the recruitment process. 10) Your personal data will not be processed in the process of automated decision making.